Policy & Agreements

This App is developed, operated, and provided by SHUN SHUN TECHNOLOGY SDN. BHD. (hereinafter referred to as "we", "us", or "our"). As a public online interactive platform, this App aims to enable users to discover and connect with third-party advisors to initiate questions, consultations, or requests for specific entertainment and advice services through the platform. We provide this App to you on an "as is" and "as available" basis. The App contains some free features and some paid services settled based on gold coins. The specific billing rules and service content are subject to the display on each page.

We are committed to protecting your personal privacy and information security. This Privacy Policy is intended to clearly and transparently explain to you how we collect, use, store, share, disclose, and protect your personal data during your use of this App, as well as your statutory rights as a data subject.

1. Types and Scope of Personal Data We Collect and Process

To provide you with stable, secure, and business-compliant platform services, SHUNSHUN will collect the following types of personal data under different scenarios when you visit or use this App. We promise that the data collected will not exceed the reasonable scope necessary to provide the product and specific functions:

•(a) Image and Multimedia Data: In order to provide you with functions such as custom avatar settings, updating the personal homepage photo wall, and sending pictures during private message communication with advisors, we need to collect the pictures, photos, or image data you actively choose and upload after you actively authorize the camera/album permission. We will not read your phone album or take background photos without your authorization.

•(b) Account Registration and Third-Party Authorization Information: When you apply to register as a SHUNSHUN platform user, in order to establish a user account and retain service records for you, you need to use a Google account or an Apple account for one-click login. During this process, we will obtain the email address and third-party account unique identifier (UID) bound to your Google or Apple account through third-party authorization. In addition, you can independently choose and provide your personal nickname, avatar, date of birth (birthday), and gender after registration. Please be aware that your personal nickname, gender, and avatar are public personal profiles and will be publicly displayed to other users and advisors within this App.

•(c) Consultation and Communication Record Data: When you initiate a connection with an advisor through the platform (including voice chat, text interaction, etc.), in order to process billing (calculating consumed gold coins/points, connection duration, connection object), ensure transaction security, and conduct platform arbitration in the event of disputes, we need to collect and record:

•Your voice communication recording data with the advisor;

•The start and end time of each communication, call duration, and communication object (the advisor's platform ID);

•Relevant billing transaction records and deduction statements;

•The evaluation, star rating, and comment content (evaluation time and specific content) you post about the advisor after each service ends. Please note that your comments are public information displayed to the public in the App. Please do not include any sensitive personal data of yourself or others in the comments. If you unilaterally disclose the personal data of a third party in a comment, you must ensure that you have obtained the legal and explicit authorization of that third party in advance.

•(d) Live Stream Interaction Data: When you enter a public or exclusive live stream room and initiate a microphone connection (co-hosting) with the hosting advisor, we need to collect, process, and transmit your real-time voice content, co-hosting duration, timestamp, and the resulting billing data in order to achieve real-time audio and video transmission. Please be aware that the live stream room is a relatively public online environment, and any other users entering the live stream room may hear your voice. Therefore, we strongly recommend that you do not disclose any privacy or sensitive personal data of yourself or others during live streams or co-hosting.

•(e) Private Message Chat Data: When you use the private message function of this App to communicate one-on-one with an advisor via text, pictures, or voice, we need to collect, store, and bi-directionally transmit your chat history, sent timestamps, message receiving status, and the corresponding advisor's platform ID to achieve instant information delivery, history query, and platform security maintenance.

•(f) Transaction and Payment Data: When you top up in the App to exchange for virtual "gold coins" in order to use paid consultation services, we will collect the internal platform order number, top-up time, order amount,number of gold coins purchased, payment channel (such as Google Play, Apple App Store, local e-wallets, etc.),and top-up status generated during your top-up to ensure that your funds can be accurately credited and the corresponding gold coin balance can be generated. Please note that we do not collect or store your credit card number, bank account password, or e-wallet payment security verification codes and other sensitive financial payment credentials. This information will be directly processed securely by official cooperative third-party payment gateways.

•(g) Clipboard Data: In the process of using this App, when you choose to share event links, copy/paste referral codes, or click on specific commands shared by other users to enter corresponding pages, we need to access your device's clipboard data locally to read the passwords, invitation codes, jump event identifiers, or links contained therein. We only perform instantaneous matching and recognition of the clipboard content locally, and will never upload other private content in your clipboard that is unrelated to this App to our server for storage or other purposes.

•(h) Device Information and System Logs: To ensure system security, prevent malicious order brushing or multi-account fraud, perform device compatibility adaptation, and optimize the running performance of the App, our system will automatically collect your device hardware and system running log information during your use of this App, including:

•Device Hardware Information: Device brand, device model, screen resolution, operating system version,operating system language, device MAC address, device hardware serial number;

•Device Unique Identifier: IMSI, IMEI, Android_ID under the Android system; IDFA (Advertising Identifier), IDFV (Vendor Identifier) under the iOS system;

•Network and Connection Information: Your IP address, current network connection type (Wi-Fi/4G/5G),and operator information;

•Service Log Information: Your login records, page browsing history, system crash logs, click events,software operation exception logs, etc.

2. How We Use Your Personal Data

We strictly abide by national and regional laws and regulations, and only use the collected personal data for the following purposes under the premise of having clear, reasonable business purposes and a legal processing basis:

•2.1 Performance of Contractual Obligations: Used to process your registration application, create and manage your SHUNSHUN account, accurately issue gold coins after you top up, assist you in establishing instant connections with advisors, and ensure the smooth settlement of various paid consultation services.

•2.2 Ensuring System Security and Account Anti-Fraud: Used to monitor and identify abnormal login statuses of accounts, troubleshoot device adaptability, and monitor and combat fraud behaviors such as malicious order brushing, illegal top-ups, or money laundering using system vulnerabilities, automated tools, or bugs, so as to maintain platform security and transaction order.

•2.3 Internal Statistical Analysis and Product Optimization: Under the premise of anonymizing or de-identifying the collected data (making it impossible to identify you personally), we may use the above data for internal data mining, statistical research, bug fixing, and performance analysis, thereby improving SHUNSHUN's user experience and platform service quality.

•2.4 Business Communication and Customer Service: When you encounter problems during use and give feedback to us, we will use your email address, account information, and transaction records to assist you in troubleshooting technical faults, processing order refund applications, and answering policy questions.

•2.5 Compliance with Legal Obligations and Cooperation with Law Enforcement: Used to legally use and disclose your data in order to comply with applicable laws, regulations, court judgments, arbitration awards, or to cooperate with the legal investigation requirements of government regulatory agencies and law enforcement departments in various countries.

3. How We Share, Disclose, and Transfer Your Data

We highly respect and strictly protect your personal privacy. We promise that we will never sell, rent, trade, or share your personally identifiable information with any third party for commercial marketing purposes without your explicit written consent or compliance with mandatory legal provisions. We only share, disclose, or transfer your necessary personal data within the following strictly limited scope for the purpose of providing services to you:

•3.1 Sharing with Independent Advisors: When you actively initiate a consultation, co-host, or send a private message, the platform must display and transmit your real-time voice, chat text, uploaded pictures, nickname, and gender to the advisor so that the advisor can receive your request, communicate with you, and provide consultation services. Please note that the advisors on the platform are independent contract third parties, and they may be located around the world outside your country.

•3.2 Sharing with Our Corporate Affiliates: In order to provide you with cross-regional system maintenance,technical upgrades, and integrated account services, we may share your data with our parent company, subsidiaries,or affiliated entities under common control, provided that they are bound by the strict confidentiality restrictions of this Privacy Policy and the scope of sharing is limited to necessary purposes.

•3.3 Sharing with Third-Party Authorized Service Providers (SDK & Gateway Integration): In order to achieve specific functions of this App (such as payment top-up, push notifications, audio and video transmission),our App embeds the software development kits (SDKs) or application programming interfaces (APIs) of third-party partners. These third parties include:

•Payment Processors: Including Google Play, Apple App Store, and mainstream local e-wallets and gateways in various regions. We only provide them with the order number, payment amount, and payment channel information necessary to complete the top-up/refund research;

•Audio, Video, and Instant Messaging Service Providers: To assist us in real-time distribution and encrypted storage of high-quality audio and video data.

•3.4 Legal Compliance and Public Interest Disclosure: Under the following circumstances, we may legally disclose or provide your personal data to third parties without obtaining your prior consent:

•Related to our performance of obligations stipulated by laws and regulations;

•Directly related to national security and national defense security;

•Directly related to public safety, public health, and major public interests;

•Directly related to criminal investigation, prosecution, trial, and execution of judgments;

•For the purpose of protecting the life, property, and other major legitimate rights and interests of you or other individuals, but it is very difficult to obtain your personal consent;

•The personal data collected is disclosed to the public by yourself;

•Collecting personal data from legally publicly disclosed information, such as legal news reports, government information disclosure, and other channels.

4. Data Retention, Cross-Border Transfer, and Security Protection Measures

•4.1 Data Retention Period: We will only retain your personal data for the minimum period necessary to achieve the purposes described in this Privacy Policy, unless applicable laws have longer mandatory requirements for the retention period of specific data (such as financial transaction records, network log security reviews, etc.). After exceeding the retention period, we will completely delete or permanently anonymize your personal data in accordance with the law.

•4.2 Cross-Border Data Transfer: To provide globalized Internet services, your personal data may be transferred to and stored in countries where we, our service providers, or independent advisors are located (including China,Singapore, and your country). No matter where your personal data is processed, we will ensure that it receives a level of security protection equivalent to that of the applicable laws in your country by signing Standard Contractual Clauses (SCCs) and adopting strong encrypted transmission channels.

•4.3 Data Security Protection: We adopt industry-standard, lawful technical protection measures and organizational management systems to protect your data security. This includes using the SSL protocol for transmission encryption of sensitive data, strong encryption storage of server data at rest, and implementing strict data access control and security audits for development and management personnel to prevent unauthorized access, tampering, disclosure,or destruction of data.

5. Protection of Minors

•5.1 If you are under 18 years of age, you may use the SHUNSHUN App and related services only after carefully reading and agreeing to this Agreement under the supervision and guidance of your guardian and with your guardian's consent. If you have not obtained such consent, your guardian may contact SHUN SHUN TECHNOLOGY SDN. BHD. through its officially published customer service channels and request that the relevant account be handled. SHUN SHUN TECHNOLOGY SDN. BHD. reserves the right to restrict the functions or use of the relevant account, including but not limited to browsing, posting information, and interactive communications.

•5.2 SHUN SHUN TECHNOLOGY SDN. BHD. attaches great importance to protecting minors' personal information. Minor users should exercise heightened awareness and caution when providing personal information and should use the SHUNSHUN App and related services properly only with their guardian's consent and under their guardian's guidance.

•5.3 Minor users and their guardians understand and confirm that, if you violate applicable laws and regulations or this Agreement, you and your guardian shall bear all resulting legal liabilities in accordance with law.

•5.4 The SHUNSHUN App provides a Youth Mode specifically for minors. Guardians should select Youth Mode for minors under their care.

•5.5 Special Notice to Minor Users

•(1) Minors should use the SHUNSHUN App and related services under the supervision and guidance of their guardians, learn to use the Internet properly within reasonable limits, avoid addiction to virtual online spaces, and develop healthy Internet habits;

•(2) Young users must comply with the National Youth Network Civilization Convention;

•(3) Use the Internet constructively for learning and do not browse harmful or inappropriate information;

•(4) Communicate honestly and respectfully and do not insult or defraud others;

•(5) Strengthen self-protection awareness and do not casually arrange meetings with online acquaintances;

•(6) Safeguard cybersecurity and do not disrupt online order;

•(7) Engage in activities beneficial to physical and mental health and do not become immersed in virtual environments.

•5.6 To better protect minors' privacy rights and interests, SHUN SHUN TECHNOLOGY SDN. BHD. specifically reminds you to exercise caution when publishing content that contains materials relating to minors. Once such content is published, you will be deemed to have obtained the rights holder's consent to display the minor's likeness, voice, and other information through the SHUNSHUN App and related services, and to have authorized SHUN SHUN TECHNOLOGY SDN. BHD. to use and process such minor-related content in accordance with this Agreement.

•5.7 Special Notice to Guardians

•(1) If a minor under your guardianship uses the SHUNSHUN App and related services, you, as guardian, should guide and supervise the minor's registration and use. If the minor applies to register a SHUNSHUN account, SHUN SHUN TECHNOLOGY SDN. BHD. shall be entitled to consider that your consent has been obtained;

•(2) A minor under your guardianship may use functions such as purchasing products or services while using the SHUNSHUN App and related services. As guardian, please safeguard your payment devices, payment accounts, payment passwords, and similar credentials to prevent the minor from making purchases or using other paid functions through your SHUNSHUN account without your consent.

[Privacy Policy - Country-Specific Addenda]

Indonesia

•Legal Compliance Basis: This policy and data processing activities strictly comply with the Indonesian Law No. 27 of 2022 on Personal Data Protection ("UU PDP") and its supporting implementation regulations.

•Sensitive (Specific) Data: Under Indonesian law, your physical/mental health conditions, sex life, sexual orientation, religious beliefs, and personal financial information that you may disclose when asking questions or communicating with advisors are classified as specific personal data (sensitive personal data). We promise that before processing such specific data, we must obtain your separate and explicit consent (Explicit and Separate Consent) through an independent pop-up prompt or a separate active checkbox on the front end.

•Statutory Rights Response Timeline: For your data access rights, correction rights, consent withdrawal rights, or deletion rights exercised as a data subject, we will provide a written reply or complete the processing within 3 to 30 days after verifying your identity (the specific timeline is in strict accordance with the statutory requirements of UU PDP depending on the type of your request).

•Minor Compliance: According to Indonesian law, the legal age of majority to independently give personal data consent is 18 years old. If you are under 18 years old, you must read this policy under the supervision and joint participation of your parents or legal guardian, and they shall provide or verify consent on your behalf.

Malaysia

•Legal Compliance Basis: This policy and data processing activities strictly comply with the Malaysian Personal Data Protection Act 2010 ("PDPA").

•Multi-Language Versions: To meet the compliance requirements of the Malaysian PDPA, this policy is provided in both English and Malay (Bahasa Malaysia) versions. If there is any discrepancy between the two language versions, the English version shall prevail to the extent permitted by law.

•Data Access and Correction Timeline: Upon receiving your written request for data access or data correction, we will process it and provide you with a written reply within 21 days. In special circumstances where an extension is required, we will issue an extension notice to you.

•Age Restriction: In Malaysia, the legal age to independently authorize the processing of personal data is 18 years old.

Singapore

•Legal Compliance Basis: This policy and data processing activities strictly comply with the Singapore Personal Data Protection Act 2012 ("PDPA").

•Rights Response Timeline: For your personal data access, correction, or consent withdrawal requests, we will respond and resolve them within 30 days. If it cannot be completed within this period, we will inform you in writing within 30 days of the reason why it cannot be completed and the estimated completion time.

•Age Threshold: The legal age of majority for civil compliance and independent contracting in Singapore is generally 21 years old. This App adopts 21 years old as the standard compliance threshold for Singapore users to register independently and authorize personal data processing without guardian consent.

Thailand

•Legal Compliance Basis: This policy and data processing activities strictly comply with the Thailand Personal Data Protection Act B.E. 2562 (2019) ("PDPA").

•Separate Consent for Sensitive Data: The Thailand PDPA strictly limits the collection of sensitive personal data (including health conditions, sexual preferences, religious beliefs, etc.). Before collecting the above information, we must obtain your explicit consent (Explicit Consent) submitted separately, clearly, and in written or electronic form.

•Rights Response Timeline: Unless there are legal grounds for refusal, we will respond to and process your legal requests as a Thai data subject (such as deletion, restriction of processing, withdrawal of consent) within 30 daysfrom the date of receipt.

•Minor Restriction: In Thailand, the legal age to independently give consent for personal data processing is 20 years old (unless minor status is terminated by legal marriage). Minors under 20 years old must obtain the co-signed consent of their parents or legal guardian.

Vietnam

•Legal Compliance Basis: This policy and data processing activities strictly comply with the Vietnamese Decree No. 13/2023/ND-CP on Personal Data Protection ("PDPD").

•Sensitive Data Processing: Vietnamese law defines your political/religious views, personal health status, sexual orientation, and personal financial transaction data as "sensitive personal data". Any collection and processing of such data by us must obtain your clear and independent consent in advance through the "notice and separate consent mechanism" on the App front end.

•Ultra-Fast Response Timeline: For legitimate requests made by Vietnamese users to delete personal data, restrict data processing, or correct data, the platform will lawfully complete the processing and provide confirmation to you within 72 hours after receiving the request and verifying the identity.

•Age and Child Protection:

•For children under 7 years old, data processing must be consented to by parents or guardians on their behalf;

•For children from 7 years old to under 16 years old, data processing must obtain the express consent of both the child and their parents or guardians;

•Individuals aged 16 years old and above can independently give personal data processing consent under Vietnamese law.

Philippines

•Legal Compliance Basis: This policy and data processing activities strictly comply with the Philippines Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 ("DPA") and its implementing rules.

•Sensitive Personal Information: Your health, sex life, religion, or personal financial statements are all classified as "Sensitive Personal Information" under Philippine law. Any processing of such information must be based on your prior, voluntary, and explicit separate written or electronic authorization.

•Rights Response Timeline: We will reply in writing and complete the corresponding processing within 30 daysafter receiving your legitimate Philippine data subject request (including access, correction, blocking, or erasure).

•Legal Age: The legal age of majority to independently give personal data consent is 18 years old.

[Special Important Notice] Please read these terms carefully before registering, activating, or using this APP. Once you complete registration or login, it means that you unconditionally and irrevocably agree to be bound by all the contents of these terms, and acknowledge that all services and functions provided by this App are for pure entertainment purposes only.

1. General Terms and Download Channel Compliance

•1.1 Effectiveness of Contract: When you click "Agree" or "Accept" these terms on the registration interface, or in fact begin to download, install, update, run, log in to this App, it means that a legally effective service contract is established between you and us. If you do not agree to these terms, please do not install, use, or immediately uninstall this App.

•1.2 Official Genuine Channel: You should and must download and install this App through our authorized official digital distribution stores (such as Google Play Store and Apple App Store). If you obtain this App through any unauthorized third-party websites, cracked channels, private transmission, or other irregular channels, we do not guarantee the integrity and security of the version, and we shall not bear any legal or civil liability for any loss of gold coins, account ban, personal privacy leakage, or economic loss caused to your device and account due to the use of non-genuine programs.

•1.3 Update of Terms: We reserve the right to unilaterally modify or update the contents of these terms at any time within the scope permitted by law in accordance with changes in national policies or platform operation needs. The updated terms will take legal effect instead of the original terms once they are announced in the App or sent via system announcements. If you do not agree to the modified new terms, you should immediately stop using this App; if you choose to continue using it, you shall be deemed to have fully accepted the modified terms.

2. Account Eligibility, Custody, and System Abuse Penalties

•2.1 Obligation of Safe Custody of Account: Your SHUNSHUN account is for your personal use only under the premise of complying with these terms. You shall not rent, transfer, sell, lend, or gift your member account to any third party in any paid or unpaid manner, nor shall you disclose your login credentials (such as email authorization tokens) to anyone else. All losses and legal consequences caused by your improper custody, theft by others, or active sharing of the account shall be borne by you personally.

•2.2 Punishment for Vulnerability Exploitation and Abuse Behavior: When using this App, you must abide by the principle of honesty and good faith. It is strictly prohibited to make illegal profits by any means and methods (including but not limited to using scripts, plug-in programs, reverse engineering, network packet capture tools,modifying device location, or exploiting system vulnerabilities and program bugs).

•Once the system detects or the platform verifies that you have used any of the aforementioned improper means to conduct malicious order brushing, cash-out, free or low-cost acquisition of virtual "gold coins"/points, falsification of invitation records, etc., the platform has the right to take one or more of the following punitive measures without prior notice and without bearing any responsibility to you:

1. Immediately and forcibly deduct all virtual gold coins and points obtained through improper means from your account;

2. Temporarily or permanently ban your SHUNSHUN account;

3. Restrict the re-registration and login of the IP or hardware serial number corresponding to your device;

4. Confiscate illegal gains and require you to compensate for all direct and indirect economic losses caused to the platform thereby.

3. Service and Content Core Disclaimer

•3.1 For Entertainment Purposes Only: You fully understand and agree that any advice, prediction, fortune interpretation, psychological counseling, life guidance, or feedback provided to you by all advisors on this platform are the personal opinions of the advisors, and can only be provided for cultural entertainment, psychological relief, and playful interaction purposes (FOR ENTERTAINMENT PURPOSES ONLY).

•3.2 Professional Judgment Substitution Strictly Prohibited: The information provided by advisors absolutely cannot substitute for the diagnosis, opinion, or treatment provided by any professional personnel with statutory professional qualifications.

•This platform does not provide: clinical psychological counseling, mental illness diagnosis, professional medical treatment plans, professional legal counsel opinions, professional tax or financial investment planning.

•You should not use the advisor's statements as the basis for making any major decisions that change your life fate, career choice, large-amount fund investment, marriage and family decisions, or medical treatment plans.If you make the aforementioned decisions due to easily believing the advisor's statements and cause any adverse consequences or economic losses, the platform and the advisors shall not bear any joint and several liability.

•3.3 Platform Published Content Red Lines: When using public or semi-public functions of this App such as live co-hosting, private chat, and user reviews, you are strictly prohibited from publishing, uploading, or disseminating the following content, otherwise the platform will immediately delete the content and ban your account according to law:

•Content that endangers national security, leaks state secrets, subverts state power, or undermines national unity;

•Content that damages national honor and interests, or incites rumors, disturbs social order, or undermines social stability;

•Content that disseminates obscenity, pornography, gambling, violence, murder, terror, or instigates crimes;

•Content that insults or slanders others, or infringes upon the legitimate rights and interests of others;

•Any content involving cults, extreme religious fundamentalism, or promoting pseudo-scientific superstition;

•Any other content that violates the laws and regulations of the user's country/region and the platform's location.

4. Legal Relationship Between Platform and Advisors & Private Transaction Red Lines

•4.1 Independent Contractor Relationship: The advisors on the platform are all independent contract third parties or independent contractors registered through the platform. Advisors are definitely not employees, agents, direct representatives, or partners of the platform or our company. The statements and actions of advisors on the platform only represent themselves personally. The platform makes no express or implied warranty regarding the scientificity, accuracy, quality, or effectiveness of the advice provided by advisors.

•4.2 Private Communication and Transaction Red Lines: In order to protect users' personal property safety and privacy, this platform strictly prohibits users and advisors from conducting any form of private direct transactions or obtaining private contact information outside of this App:

•You shall not solicit, nor shall you provide to advisors, any private social software accounts, contact information, or communication tools outside the platform (such as WhatsApp, Line, WeChat, phone numbers,Skype, or email addresses);

•You shall not accept requests made by advisors to guide you to other platforms or provide services through private channels (such as private transfer, offline payment).

•4.3 External Payment Prohibition and Ritual Disclaimer: You shall not pay fees to advisors personally under any name outside the official top-up channels of the App (including but not limited to private transfers, red packets,and tipping).

•The platform strictly prohibits advisors from asking users for property on the grounds of prayers, rituals, exorcisms, talismans, consecration ceremonies, or mailing specific physical dharma vessels/fortune stones and other physical items.

•If you violate this provision, privately contact advisors, and conduct offline fund transfers, any resulting fraud losses, capital loss, being cheated, or personal and property losses shall be borne by you personally. This platform will not intervene in dispute mediation, nor shall it bear any legal compensation or refund obligations.

5. Platform Liability Limitation and Maximum Compensation Amount

•5.1 To the maximum extent permitted by applicable law, the SHUNSHUN APP platform, its parent company, subsidiaries, affiliated entities, directors, senior management, employees, or partners shall not bear any form of compensation liability for any indirect, incidental, punitive, special, or consequential damages arising from your use or inability to use the services of this App (including but not limited to property loss, profit loss, personal accident injury, loss of goodwill, loss of data, or other intangible losses caused by reliance on the advisor's advice).

•5.2 In any case, our total, cumulative, and maximum civil liability to you for all claims arising from the use of this service shall not exceed the total amount of gold coin top-up fees you actually paid to us for using the services of this App within the 12 months prior to the occurrence of the claim.

[User Terms - Country-Specific Addenda]

Indonesia

•Bilingual Agreement Compliance (Law No. 24 of 2009): In accordance with the provisions of Article 31 of Law No. 24 of 2009 on State Flag, Language, Emblem, and National Anthem of Indonesia, this User Agreement is executed in bilingual versions of English and Indonesian (Bahasa Indonesia). Both versions are deemed to be executed simultaneously and have equal legal effect. In the event of any dispute in translation or interpretation, the English version shall prevail to the maximum extent permitted by Indonesian law, but both parties undertake to adapt the Indonesian version to make it consistent with the intent of the English version.

•Electronic Content and Speech Censorship (UU ITE): The speech you post in the App live stream, private chat,and your evaluation of advisors must strictly comply with the Indonesian Law No. 11 of 2008 on Electronic Information and Transactions ("UU ITE"). Disseminating defamatory, pornographic, gambling, fraudulent, or ethnically hateful speech is a criminal offense in Indonesia. The platform will ban the account according to law and cooperate with the Ministry of Communication and Informatics (MOCI) and the police for traceability.

•Liability Limitation Exclusion Restrictions: The provisions of Article 5 of this part regarding liability limitation are subject to the Indonesian Law No. 8 of 1999 on Consumer Protection. If the platform is proven to have gross negligence, intentional fraud, or willful misconduct causing damage to the user's person or property, the liability limitation shall not apply.

•Age and Contracting Capacity: You confirm that you are at least 18 years old, or although under 18 years old,you have obtained full civil capacity through legal marriage. If the above criteria are not met, this Agreement must be entered into through the accompaniment and consent of parents or guardians.

Malaysia

•Consumer Rights Protection: Clause 5 (Limitation of Liability) under these terms is fully subject to the Malaysian Consumer Protection Act 1999. Under Malaysian law, any term in a standard form contract that purports to exclude or limit liability for injury or death of a user, severe health damage, or major economic loss caused by the platform's own negligence, gross negligence, or intentional breach of contract shall be directly ruled invalid.

•Account Real-Name and Network Content: Users must comply with Section 233 of the Malaysian Communications and Multimedia Act 1998 ("CMA"), which strictly prohibits utilizing this App to transmit or share content that is improper, threatening, vulgar, or malicious in nature.

•Registration Age: The legal age threshold for you to independently conclude and perform this service contract in Malaysia is 18 years old.

Singapore

•Exclusion of Third-Party Rights (Contracts Rights of Third Parties): Any third party who is not a party to this service agreement has no right to claim or enforce any terms in this Agreement under the Singapore Contracts (Rights of Third Parties) Act 2001.

•Civil Liability Limitation: According to the provisions of the Singapore Unfair Contract Terms Act 1977 ("UCTA"), any clause in a standard contract that excludes liability for personal injury or death caused by a party's negligence is absolutely invalid in law. We only apply the platform liability limitation in Clause 5 of this Agreement within the "fair and reasonable" scope permitted by UCTA.

•Registration Age: The age threshold stipulated by the Singapore Civil Law Act to independently enter into a binding contract is generally 21 years old. Singapore users under 21 years old must have their parents or legal guardian agree to these terms before using the paid services of this App.

Thailand

•Standard Contract Fairness Constraints: The liability limitation in Clause 5 of these terms and other formatted limitation disclaimer clauses are fully governed by the Thailand Unfair Contract Terms Act, B.E. 2540 (1997). If the court finds that the liability limitation terms lead to a serious imbalance of rights and obligations between the platform and consumers and are manifestly unfair, Thai courts have the power to directly reduce the restriction or directly rule that such disclaimer terms are partially invalid.

•Cyber Fraud and Compliance: When users use this App within Thailand, the published content must strictly comply with the Thailand Computer Crime Act B.E. 2550 (2007) and its amendments. It is strictly prohibited to use the system for any form of fraud, false information dissemination, or publishing speech that insults the royal family.

•Registration Age: Unless minor status has been terminated by legal marriage to become an independent capable person under Thai law, users must be at least 20 years old to register independently and check to agree to this Agreement.

Vietnam

•Civil Legal Relationship Adjustment: The validity and content of these terms are fully subject to the mandatory provisions of the Vietnamese Civil Code 2015, Law on Protection of Consumers' Rights 2010, and Law on Information Technology.

•Prohibition of Publishing Content (Cybersecurity Law): According to the Vietnamese Law on Cybersecurity,users are strictly prohibited from publishing any content within the App that opposes the Socialist Republic of Vietnam, distorts history, undermines national great unity, defames government agencies, or insults national heroes.

•Registration Age: Vietnamese law allows individuals who are at least 16 years old and possess civil capacity to independently enter into electronic service contracts compatible with their age and cognitive level. Those under 16 years old must obtain the written confirmation of their guardians.

Philippines

•Consumer Law and Disclaimer Restrictions: The disclaimer and liability limitation in Clause 5 of these terms are governed by the Consumer Act of the Philippines (R.A. 7394). Any clause that exempts liability for damages caused by the platform's intentional false advertising or deceptive business practices may be deemed invalid under Philippine law.

•Cybercrime Prevention: The content sent by users in platform co-hosting and private chats is strictly prohibited from violating the Philippines Cybercrime Prevention Act of 2012 (R.A. 10175). The platform will strictly cooperate with the police to crack down on the dissemination of illegal and harmful speech targeting minors within the platform.

•Registration Age: The age of full capacity stipulated by Philippine law is 18 years old. Persons under 18 years old shall not register independently and purchase paid products.

To protect your account security, prevent financial cash-out, and malicious evasion of debts, please be sure to read carefully, fully understand, and agree to this Deletion Agreement before you apply to delete your SHUNSHUN account.Once you confirm the deletion, it means that the user contract legal relationship between you and the platform will be completely terminated.

1. "Six Hard Conditions" That Users Must Meet Before Applying for Deletion

Your account must meet the following six conditions simultaneously, otherwise our system will not be able to accept or pass your deletion application:

•(i) Compliant Account Source and Normal Status: The account must be a legal account registered through our officially authorized channels (Google Play or Apple App Store). The account is currently not in a passive penalty status such as regulatory ban, investigation lock, or system restricted login.

•(ii) No Balance of Top-Up Assets and Voluntary Clearing: There must be no unconsumed purchased virtual "gold coins" in your account wallet. If there is still a gold coin balance in your account, you must:

•Actively consume it within the App before deletion; or

•During the deletion process, check "I voluntarily agree to give up and clear all remaining purchased gold coins, points, and coupons in my account, and do not request any compensation or refund from the platform."

•Tip: If you believe that a gold coin credit error occurred due to a technical fault and wish to apply for a channel refund, you must contact us via email at support@shunshun.tech for verification and refund before you start clicking the deletion button. Once the deletion is complete, all historical records cannot be retrieved.

•(iii) No Unfinished Orders and Active Sessions: There should be no unfinished co-hosting sessions, ongoing private chat communication, unresolved consultation orders, or unpaid bills under the account.

•(iv) No Disputes and Appeal Records for the Account: Your account is not involved in any ongoing complaints (such as being reported by other users or advisors), dispute mediation, records of being investigated by administrative or judicial organs, or ongoing civil/criminal litigation.

•(v) Precondition of Third-Party Unbinding: You have unlinked or are prepared to automatically unlink the binding relationship between this SHUNSHUN account and your third-party authorized login accounts (such as Google account, Apple ID) upon deletion.

•(vi) Deletion Method Path: Applying for deletion can only be done by yourself by logging into this App and clicking in order on the front end: "My" → "Settings" → "Account Management" → "Delete Account" path,and completing the security verification and final confirmation according to the system prompts.

2. "Four Core Consequences" After Successful Deletion

You must fully know and agree that once account deletion is successfully completed, it will produce the following irreversible legal and commercial consequences:

•2.1 Extreme and Complete Irreversibility: Deleting an account is an un-undoable operation. Once your account is deleted by the system, you will never be able to retrieve the account again, nor can you recover any login credentials, personal information, historical consultation recordings, private chat history, star ratings, and follower/advisor follow lists under the account.

•2.2 Clearing of Virtual Assets and Rights: All virtual gold coins, points, achievement badges, promotional coupons, VIP member privileges, unsettled commissions, or event participation qualifications previously enjoyed under the account will immediately become invalid and be cleared by the system. You cannot request the platform to cash out or convert them into refunds.

•2.3 Erasure and Anonymization of Personal Privacy Data: After your account is successfully deleted, except for records that must be retained as mandatory by laws and regulations, financial and tax audits, or security regulatory departments, we will completely delete your nickname, email, birthday, and all other personal data, or perform permanent anonymization processing, making these data physically and technically irrecoverable and unable to be re-associated with you.

•2.4 Historical Legal Liability is Not Exempted by Deletion: Account deletion represents the termination of the service relationship between both parties, but absolutely does not exempt or mitigate any tort liability, criminal liability, or civil compensation obligations that have already occurred or are occurring due to your use of this App services prior to the deletion.

[Account Deletion - Country-Specific Addenda]

•Indonesia: In accordance with the mandatory compliance requirements of the Indonesian Government Regulation No. 71 of 2019 (PP 71/2019) on the Operation of Electronic Systems and Transactions, even if your account is successfully deleted, the platform system is still mandatory required to securely retain your specific system access logs, top-up payment transactions, user identity registration, and audit logs on local/cloud servers for at least 5 (five) years to cooperate with law enforcement departments' financial anti-money laundering and national cybersecurity reviews.

•Vietnam: According to the provisions of the Vietnamese Law on Cybersecurity, to maintain public safety and cooperate with cybersecurity inspections, after a user applies to delete an account, the platform must mandatory retain the user's network activity logs, login IP address, registration email, and payment flow information for purchasing services in a secure database for at least 24 months, and complete physical destruction can only be initiated after the expiration of the period.

•Malaysia, Singapore, Thailand, Philippines: In the aforementioned countries, in order to cooperate with the respective countries' Income Tax Acts and anti-money laundering laws to conduct statutory accounting audits, your invoice records of purchasing gold coins, electronic receipts, refund records, and relevant underlying transaction flow information will be mandatory securely retained as accounting vouchers:

•Malaysia (IRB): Retained for at least 7 years;

•Singapore (IRAS): Retained for at least 5 years;

•Thailand (Revenue Dept): Retained for at least 5 years;

•Philippines (BIR): Retained for at least 10 years. Except for the financial data, the platform promises to completely erase or perform de-identified anonymization processing on all non-financial data (such as avatars, private text, call recordings, etc.) within 30 days after the account deletion application is approved.

This Top-Up Agreement regulates your gold coin top-up behavior in the SHUNSHUN App to exchange for virtual items and paid consultation services. Please carefully verify the top-up amount, billing rules, and payment channels before purchasing gold coins.

1. Legal Nature, Pricing, and Purchase Channel Restrictions of Virtual Gold Coins

•1.1 Definition and Purpose of Gold Coins: "Gold coins" (Coins) in this App are a virtual unit of measurement issued and managed by the platform and consumed only inside the App. Gold coins can only be used to unlock the platform's value-added functions and pay for service fees for conducting instant voice/text interactions with advisors.

•1.2 Absolutely No Legal Tender Attributes: You fully know and agree: Gold coins themselves do not have any attributes of legal tender in the real world, nor do they constitute e-money balances or any financial stored-value products. Gold coins cannot be used for second-hand transactions, cannot be transferred across accounts,cannot be sold to any third party, and cannot be applied to exchange for real-world legal tender under any circumstances from the platform or advisors.

•1.3 Hard Restrictions on Official Top-Up Channels: You top up to purchase gold coins must and can onlyproceed through officially authorized payment channels integrated within this App (including Apple In-App Purchase, Google Play Billing, and local e-wallets or aggregated payment gateways integrated in some countries and certified in writing by the platform). It is strictly prohibited to top up through any unauthorized third-party top-up channels, third-party discounted top-up agents, top-up websites, private transfers, or cracked programs.

•If you violate this provision and top up through non-official channels, once detected by the platform system,the platform has the right to directly clear all your gold coin balances without notice and permanently ban the account involved.

2. Price Adjustment and Technical Fault Refund/Reissue Mechanism

•2.1 Pricing Adjustment Right: The platform retains the right to adjust gold coin sales prices, gifting rules, and purchase package ratios within the scope permitted by law according to the economic levels and operation strategies of different countries/regions. We do not need to obtain your prior consent for normal fluctuations in gold coin prices, and bear no obligation to refund price differences resulting from price adjustments.

•2.2 Missing Orders and Reissue Caused by Technical Faults: When your payment deduction is successful, but the topped-up gold coins fail to arrive in your account in time due to force majeure such as abnormal network connection, system freezing, or distribution queue blockage (hereinafter referred to as "missing orders"):

•You should save the official payment receipt (such as Apple App Store receipt or Google Play order screenshot) and contact platform customer service for processing;

•After retrieving the system underlying logs and completing payment reconciliation, the platform will fully reissue the missing gold coins to your account balance within 48 hours.

3. Refund Policy and Safe Custody Statement

•3.1 No-Refund Principle: Unless the consumer protection law of the user's country/region has mandatory revocable periods or refund provisions, once top-up is successful, all top-up amounts will immediately be converted into corresponding gold coins and credited to the account balance. Once gold coin top-up is completed, no application for refund, return, transaction revocation, or conversion into cash shall be made.

•3.2 Safe Custody and Unauthorized Use Liability: You have the responsibility to protect the security of your own third-party payment passwords, one-time passwords (OTP), and the device bound with payment methods.

•Any payment completed through the official gateway within SHUNSHUN is automatically recognized by the system as your own true expression of intent.

•For losses of your device, leakage of verification codes, passwords guessed by others, or due to "accidental top-ups" made by your minor children using your device, the platform does not bear any refund or economic compensation liability to the maximum extent permitted by law.

[Top-Up Agreement - Country-Specific Addenda]

•Indonesia: The gold coins (Coins) issued by this App do not possess, nor do they represent, electronic money,token wallets, or valuable payment instruments regulated under Bank Indonesia (BI) and the Indonesian Financial Services Authority (OJK). All refunds and rights protection claims are completely subject to the reasonable boundary restrictions regarding "digital virtual consumer services" in the Indonesian Law No. 8 of 1999 on Consumer Protection.

•Malaysia: Gold coins belong to purely in-app closed-loop service points and do not constitute digital currency (Digital Currency) or electronic money (E-money) regulated and authorized by Bank Negara Malaysia under the Financial Services Act 2013, and do not enjoy Malaysian statutory deposits or official stored-value guarantees.

•Singapore: Gold coins do not belong to digital payment tokens (DPT) or E-Money licensed and regulated by the Monetary Authority of Singapore (MAS) under the Payment Services Act 2019 ("PSA"). Gold coins are purely internal vouchers used by the platform to offset specific online entertainment services.

•Thailand: According to the regulations of the Bank of Thailand (BOT) and the Securities and Exchange Commission (SEC) of Thailand, gold coins do not qualify as electronic money or tokens that can act as offline physical transaction media, and are not treated as any form of regulated digital assets, valuable securities, or payment electronic certificates under Thai law.

•Vietnam: According to the financial regulatory system of the State Bank of Vietnam (SBV), gold coins do not belong to legally registered e-wallets (ví điện tử) balances or any non-cash payment instruments. Gold coins do not have any actual purchasing power outside the ecosystem of this App.

•Philippines: Gold coins are not classified as any form of e-wallet stored value, bank deposits, or virtual assets that can act as general debt settlement instruments under the regulations of the Bangko Sentral ng Pilipinas (BSP). The user's use of gold coins is completely limited to the value-added interactive entertainment services provided by this App.

1. Governing Law

The conclusion, validity, interpretation, performance, modification, and termination of this Agreement (including Parts I to IV, as well as country-specific addenda), and any litigation disputes arising therefrom, shall be uniformly governed by and construed exclusively in accordance with the laws of the Republic of Singapore.

2. Dispute Resolution

Any dispute, controversy, or claim arising out of or relating to this Agreement, including any question regarding its existence, validity, performance, breach, or termination, shall first be resolved through friendly consultation between both parties.

•If consultation fails, either party shall and can only submit the dispute to the Singapore International Arbitration Centre (SIAC) for final and binding arbitration in accordance with the Arbitration Rules of the SIAC in force when the notice of arbitration is submitted.

•The arbitral tribunal shall consist of one (1) arbitrator, who shall be appointed by the Secretary-General of the SIAC.

•The seat of arbitration shall be Singapore.

•The language of arbitration shall be English.

•The arbitral award is final and binding on both parties.

Contact Us

If you have any questions, complaints, suggestions regarding this Agreement, or wish to exercise your personal data rights, please contact our compliance team through the following official contact channels:

•Official Support Email: support@shunshun.tech

•We will investigate and properly solve it for you within the prescribed time limit according to laws and regulations after receiving your feedback and verifying your user identity.